Shipping & Returns
For full information on our shipping practices and policies, please see our Delivery page.
Like many retailers, we guarantee our products; if an item hasn’t met your expectations, you can send it back within 90 days of purchase*.
Here are the details of our return policy:
- *If your product is unopened and in original package and the return process is initiated within 90 days - Simply ship the product back to us and we will waive the restocking fee and refund you the full price of the item.
- If your product is opened but still in the original package and the return process is initiated within 30 days - Simply ship the product back to us and you will be refunded the full price of the item minus a small restocking fee.
- If there are any defects or errors caused by us, we will certainly waive all restocking fees and pay return shipping for you.
*Miraco products fall under a different return policy. Miraco products may only be returned if they are in 100% salable condition. Please contact us before returning any products.
Unlike most retailers, we also guarantee the product selection advice offered through our catalog, website, and staff; if an item you’ve purchased based on this advice turns out to be unsuitable, you can bring it back. In either case, simply return the item for exchange, refund, or credit.
For more information on our return policy and where to send returns, please contact us via email at firstname.lastname@example.org or via phone at (815) 797-9636